Returns & Refunds

We want you to feel confident ordering from Jam Prints Ink. Please review the policy below before purchasing.

Eligible standard products

You may request a return of an eligible standard, non-custom product within 14 days after delivery. To qualify, the item must be unused, undamaged, and in its original condition. Proof of purchase is required.

For change-of-mind returns, the customer is responsible for return shipping. Original outbound shipping charges are not refundable.

Custom and personalized products

Custom, personalized, or made-to-order products are final sale unless the item arrives damaged or defective, or Jam Prints Ink made an error with the order.

Damaged, defective, or incorrect items

Please contact Jam Prints Ink within 7 days after delivery if your order arrives damaged, defective, or incorrect. Include your order information and, when possible, clear photographs of the product and packaging so we can evaluate the issue promptly.

When Jam Prints Ink is responsible for a damaged, defective, or incorrect item, we will provide an appropriate replacement or refund. If a return is required in these circumstances, the customer will not be responsible for the return-shipping cost.

3D printed product characteristics

Our products are created layer by layer. Fine layer lines and minor surface variations are normal characteristics of the 3D printing process and are not necessarily defects.

Refunds

Approved refunds for returned items are processed to the original payment method after the return is received and inspected. Jam Prints Ink aims to process an approved refund within 5 business days after inspection. Your bank or card provider may require additional time before the refund appears on your account.

Exchanges

We do not maintain a general exchange program. For an eligible standard product, the simplest process is to complete an approved return and place a new order. Replacements for damaged, defective, or incorrect items are handled separately.

Cancellations and order changes

Please contact us as soon as possible if you need to request a cancellation or order change. We will try to accommodate requests made before production or fulfillment begins, but changes or cancellations cannot be guaranteed once work has started.

How to start a return or report a problem

Please contact Jam Prints Ink before sending any item back. Include your order number and the reason for your request. Do not send a return without return instructions from Jam Prints Ink.

This policy does not limit any rights you may have under applicable law.